Water utilities across Africa face a dual crisis — aging infrastructure with high non-revenue water losses, and manual operations that cannot keep pace with growing urban populations. In Zambia alone, many utilities lose 30-50% of their treated water to leaks, theft, and billing inefficiencies before it reaches a paying customer.
The NeoSoft Water Utilities Management System gives water authorities the digital tools to operate their networks efficiently, collect revenue accurately, meet NWASCO regulatory requirements, and deliver reliable water supply to the communities they serve.
8
Core modules
NRW
Reduction tools
GIS
Network mapping
NWASCO
Compliant reporting
The Challenge: Water Lost Before It Reaches Customers
Non-revenue water (NRW) — the difference between water produced and water billed — is the defining operational challenge for African water utilities. Every litre of NRW represents money spent on treatment and pumping that generates no revenue, eroding the financial sustainability of utilities that are already under-funded.
Manual billing systems compound the problem — meter reading errors, unregistered connections, and delayed bill delivery mean that even water that reaches customers may not generate a payment. Digital operations transform this picture from the network to the customer account.
The Water Utilities Management Platform
Water Utilities Management System
View PlatformA comprehensive digital operations and customer management platform for water utilities — covering network monitoring, customer billing, leakage detection, water quality management, and regulatory reporting across urban and peri-urban water supply systems.
Core System Modules
Network Operations & Asset Management
Digitise the entire water distribution network — pipes, valves, pumps, reservoirs, and treatment plants — with GIS mapping, preventive maintenance scheduling, and asset lifecycle tracking.
Customer Management & Meter Reading
Maintain customer accounts, manage meter installations, capture monthly readings (manual and AMI), calculate consumption, and generate bills automatically — with mobile meter reading apps for field staff.
Billing & Revenue Collection
Generate accurate water bills, manage tariff structures, process payments (cash, mobile money, bank), track arrears, and produce revenue reports — reducing non-revenue water from billing errors.
Leakage Detection & Non-Revenue Water
Monitor flow data across district metered areas, flag anomalies indicating pipe bursts or theft, and track non-revenue water (NRW) reduction progress against NWASCO targets.
Water Quality Monitoring
Record treatment plant test results, track chlorination levels, manage sampling schedules, flag quality violations, and produce NWASCO-compliant water quality reports.
Customer Service & Complaints Management
Log customer complaints (supply interruptions, billing disputes, water quality), assign to field teams, track resolution status, and measure customer satisfaction — all in one workflow.
Field Workforce Management
Dispatch field teams for repairs, meter readings, new connections, and disconnections. Track work orders in real time with GPS verification and job completion photos.
Regulatory Reporting & NWASCO Compliance
Automated generation of monthly, quarterly, and annual regulatory returns — water production volumes, supply hours, NRW percentages, quality compliance, and financial performance — in NWASCO-required formats.
Benefits for Water Utilities and Communities
- ✓Reduced Non-Revenue Water — Digital leak detection and district metered area monitoring consistently reduce NRW to below 20% — recovering millions in lost revenue annually.
- ✓Improved Billing Accuracy — Automated meter reading and bill generation eliminate manual calculation errors that lead to billing disputes and revenue under-recovery.
- ✓Faster Fault Response — Integrated complaint management and field dispatch reduce the average time to restore supply after pipe bursts from days to hours.
- ✓NWASCO Compliance — Automated regulatory reporting eliminates the manual compilation burden and ensures utilities meet all NWASCO reporting requirements on time.
- ✓Customer Trust — Transparent billing, online account access, and complaint tracking build customer confidence and improve bill payment rates.
Why Water Utility Digitalisation Matters
- ✓Financial sustainability of water utilities depends on recovering the full cost of treated water through accurate billing
- ✓Reliable water supply is directly linked to public health — reducing waterborne disease requires consistent, quality water delivery
- ✓NWASCO regulatory compliance protects utility operating licences and enables tariff adjustments
- ✓Digital data on network performance enables evidence-based capital investment decisions for pipe replacement and expansion
- ✓Customer satisfaction with water services is the foundation of political support for utility reform and infrastructure investment
Water is life. Managing it well is leadership.
Digital operations make every litre count.
The Water Utilities Management System gives utilities across Zambia and Africa the operational intelligence they need to reduce losses, improve service, and sustain their financial viability.
Explore the Platform